Refund policy

Return & Refund Policy

Returns and exchanges are not accepted for items ordered in the wrong size, color, or due to buyer’s remorse.

All Smox Trimsetters apparel is made to order through our production partner. Because each item is produced specifically after an order is placed, general returns or exchanges are not offered.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue.

To report a problem, email: smoxretail@gmail.com

Please include:

• your order number

• clear photos of the item

• a description of the issue

If the problem is confirmed as a production error or damage during shipping, we will arrange a replacement or refund at no additional cost.

Refunds

If a refund is approved due to damage or production error, the refund will be issued to your original payment method within 5–10 business days depending on your bank or card provider.