Shipping policy
Order Processing
All Smox Trimsetters apparel is made to order. Once an order is placed, the item is produced specifically for the customer through our production partner.
Orders typically require 2–5 business days for production before shipment.
Production times may vary depending on product type, order volume, or seasonal demand.
Shipping Time
After production is completed, orders are shipped through third-party carriers. Estimated delivery times are:
United States: 3–7 business days
Shipping times may vary depending on the shipping carrier, destination, weather conditions, or other circumstances outside our control.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email that includes tracking information.
Tracking information may take up to 24–48 hours to update after shipment.
Multiple Item Orders
If your order contains multiple items, they may be produced at different facilities and shipped separately. In such cases, you may receive multiple tracking numbers.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the shipment is returned to the sender, additional shipping charges may apply to resend the order.
Delayed or Lost Shipments
Smox Trimsetters is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors outside our control.
If a package appears lost in transit, please contact us so we can assist with locating the shipment.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue so we can resolve the problem.
SHIPPING POLICY
Order Processing
All Smox Trimsetters apparel is made to order. Once an order is placed, the item is produced specifically for the customer through our production partner.
Orders typically require 2–5 business days for production before shipment.Production times may vary depending on product type, order volume, or seasonal demand.
Shipping Time
After production is completed, orders are shipped through third-party carriers. Estimated delivery times are:
United States: 3–7 business days
Shipping times may vary depending on the shipping carrier, destination, weather conditions, or other circumstances outside our control.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email that includes tracking information.
Tracking information may take up to 24–48 hours to update after shipment.
Multiple Item Orders
If your order contains multiple items, they may be produced at different facilities and shipped separately. In such cases, you may receive multiple tracking numbers.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the shipment is returned to the sender, additional shipping charges may apply to resend the order.
Delayed or Lost Shipments
Smox Trimsetters is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors outside our control.If a package appears lost in transit, please contact us so we can assist with locating the shipment.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue so we can resolve the problem.
Contact
For shipping questions, contact:
smoxretail@gmail.com